Privacy Policy

1. Introduction

jtween operates an online sports betting and casino platform serving players in Bangladesh. In the course of providing these services, we necessarily collect and process certain personal data about our players. We take our data protection responsibilities seriously and are committed to handling your information with transparency, integrity, and care.

This Policy applies to all personal data collected through the jtween website, mobile-optimised site, customer support channels, and any other touchpoint through which you interact with jtween. It should be read alongside our Terms & Conditions and our Responsible Gaming Policy, both of which are incorporated by reference.

If you have any questions about this Policy or about the way jtween handles your personal data, please contact our support team at [email protected] before using the platform.

2. Data We Collect

2.1 Registration & Identity Data

When you create a jtween account, we collect the information you provide during registration, including:

• Full legal name
• Date of birth (to verify that you meet the 18+ age requirement)
• Residential address (city, district, and division within Bangladesh)
• Mobile number registered to a Bangladeshi mobile financial service account (bKash, Nagad, Rocket, or Upay)
• Username and encrypted password
• Email address (where provided)

2.2 Verification & KYC Documents

To comply with Know Your Customer (KYC) and anti-money laundering obligations, we may collect copies of identity documents including your National Identity Card (NID), passport, utility bills, or bank or mobile wallet statements. These documents are used solely for identity verification and fraud prevention purposes.

2.3 Financial & Transaction Data

We collect records of all deposits, withdrawals, bonus credits, and wagers processed through your account. This includes payment method references (mobile wallet numbers, masked card numbers), transaction amounts in BDT (৳), timestamps, and transaction status. Full payment credentials such as PINs or card CVVs are never stored by jtween.

2.4 Usage & Behavioural Data

We automatically collect certain technical and behavioural data when you use the platform, including:

• IP address and approximate geographic location derived from it
• Device type, operating system, and browser version
• Pages visited, features used, and time spent on the platform
• Game history, bet history, and session duration
• Clickstream data and navigation patterns

2.5 Communications Data

When you contact our customer support team via live chat or email, we retain records of those communications, including the content of messages and any attachments you provide. This data is used to resolve your query and to improve the quality of our support services.

3. How We Collect Data

jtween collects personal data through the following means:

• Directly from you — when you register an account, complete KYC verification, make a deposit or withdrawal, contact support, or respond to a survey or promotion.
• Automatically — through cookies, server logs, and similar tracking technologies when you browse or use the jtween platform. See Section 7 for full details on our use of cookies.
• From payment processors — transaction confirmation data from bKash, Nagad, Rocket, Upay, and card processors when you make deposits or request withdrawals.
• From game providers — session and outcome data from certified third-party game providers including Pragmatic Play, Evolution Gaming, Ezugi, Microgaming, NetEnt, and Spribe, to the extent necessary for account settlement and dispute resolution.
• From fraud prevention services — where applicable, we may receive risk signals from third-party fraud detection tools to help protect the integrity of the platform and the security of player accounts.

4. How We Use Your Data

The table below summarises the principal purposes for which jtween processes your personal data:

5. Legal Basis for Processing

jtween processes your personal data on the following legal bases:

• Contractual necessity: Processing that is required to perform the contract between you and jtween — for example, creating your account, processing your bets, and handling deposits and withdrawals.
• Legitimate interests: Processing that is necessary for jtween's legitimate business interests, including fraud prevention, platform security, responsible gaming monitoring, and service improvement, where those interests are not overridden by your privacy rights.
• Legal obligation: Processing required to comply with applicable laws and regulations, including anti-money laundering requirements and financial record-keeping obligations.
• Consent: Processing based on your freely given, specific, and informed consent — for example, sending you promotional communications. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

6. Data Sharing

6.1 Service Providers

jtween shares personal data with carefully selected third-party service providers who assist in delivering the platform's services. These include payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard), game technology providers (Pragmatic Play, Evolution Gaming, Ezugi, Microgaming, NetEnt, Spribe), identity verification services, fraud detection tools, and customer support technology providers. All service providers are contractually bound to process your data only on jtween's instructions and to maintain appropriate security standards.

6.2 Legal & Regulatory Disclosure

jtween may disclose your personal data to law enforcement authorities, regulatory bodies, or other third parties where required or permitted by applicable law — for example, in response to a valid court order, to report suspected financial crime, or to protect the rights and safety of jtween, its players, or third parties.

6.3 Business Transfers

In the event that jtween undergoes a merger, acquisition, restructuring, or sale of assets, your personal data may be transferred to the relevant successor entity as part of that transaction. You will be notified of any such transfer and of any material changes to this Policy that result from it.

7. Cookies & Tracking Technologies

7.1 What Are Cookies

Cookies are small text files placed on your device when you visit a website. jtween uses cookies and similar technologies (such as local storage and session tokens) to operate the platform, remember your preferences, keep your session active, and collect usage data for analytics and fraud prevention purposes.

7.2 Types of Cookies We Use

• Essential cookies: Required for the platform to function. These include session authentication cookies that keep you logged in to your jtween account. These cannot be disabled.
• Functional cookies: Store your preferences such as language settings and notification choices to provide a more personalised experience.
• Analytics cookies: Collect aggregated, anonymised data about how players use the platform — pages visited, features used, session length — to help us improve the service.
• Security cookies: Help detect and prevent fraudulent activity, including bot traffic and account takeover attempts.

7.3 Managing Cookies

Most web browsers allow you to control cookies through their settings. You can configure your browser to block or delete cookies; however, disabling essential cookies will prevent you from logging in to your jtween account and using core platform features. Detailed instructions for managing cookies in common browsers are available in each browser's help documentation.

8. Data Security

jtween implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the jtween platform
• Encryption of sensitive data fields (such as passwords) at rest using industry-standard hashing algorithms
• Access controls ensuring that personal data is accessible only to jtween personnel with a legitimate business need
• Regular security assessments and vulnerability testing of platform infrastructure
• Two-factor authentication options for player accounts to reduce the risk of unauthorised access
• Incident response procedures to detect, investigate, and notify affected parties in the event of a data breach

While jtween takes all reasonable steps to protect your personal data, no security system is completely impenetrable. You are responsible for maintaining the secrecy of your jtween login credentials and for ensuring that your device is free from malware. If you suspect that your account has been compromised, please contact support immediately at [email protected].

9. Data Retention

jtween retains personal data for as long as is necessary to fulfil the purposes described in this Policy or as required by applicable law. The following general retention periods apply:

• Account and identity data: Retained for the duration of your account and for a period of five years following permanent account closure, in compliance with anti-money laundering record-keeping requirements.
• Transaction records: Retained for a minimum of five years from the date of the transaction, in accordance with applicable financial regulations.
• KYC documents: Retained for the duration of your account and for five years following account closure.
• Communications data: Support chat and email records are retained for a period of two years from the date of the interaction.
• Usage and analytics data: Aggregated and anonymised usage data may be retained indefinitely for platform improvement purposes. Individually identifiable usage data is retained for a period of two years.

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised. Where data must be retained beyond its primary retention period due to an ongoing legal dispute or regulatory investigation, it will be retained until the matter is resolved.

10. Your Rights

As a player on the jtween platform, you have the following rights with respect to your personal data. To exercise any of these rights, please contact us at [email protected]:

• Right of access: You may request a copy of the personal data jtween holds about you. We will respond to verified access requests within a reasonable timeframe.
• Right to rectification: You may request that inaccurate or incomplete personal data be corrected. For basic account details such as your registered address, you may be able to update these directly within your account settings.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to jtween's legal obligation to retain certain records as described in Section 9.
• Right to restriction: You may request that jtween restrict the processing of your personal data in certain circumstances — for example, while the accuracy of the data is being contested.
• Right to object: You may object to processing of your personal data based on legitimate interests, including profiling for responsible gaming purposes, where you have grounds relating to your particular situation.
• Right to withdraw consent: Where processing is based on your consent (for example, receipt of marketing communications), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out prior to withdrawal.
• Right to data portability: You may request that jtween provide your personal data in a structured, commonly used, machine-readable format where technically feasible.

jtween will respond to all legitimate privacy rights requests without undue delay. We may need to verify your identity before processing a request. Where a request is manifestly unfounded or excessive, jtween reserves the right to charge a reasonable administrative fee or decline to act on the request, with reasons provided.

11. Children's Privacy

The jtween platform is strictly intended for adults aged 18 years and over. jtween does not knowingly collect personal data from individuals under the age of 18. Age verification is a mandatory step in the registration process and is also applied as part of our KYC procedures.

If jtween becomes aware that personal data has been collected from a person under the age of 18, that data will be deleted immediately and the associated account will be permanently closed with any balance forfeited. If you believe that a minor has registered a jtween account, please notify us immediately at [email protected].

12. Third-Party Links

The jtween platform may from time to time contain references to third-party services such as payment processors and game providers. Where you click through to a third-party service, that service's own privacy policy will apply to any data you provide to it. jtween is not responsible for the privacy practices of third-party websites or services and encourages you to review the privacy policies of any third party before submitting personal data to them.

13. Policy Changes

jtween reserves the right to update or replace this Privacy Policy at any time. Where we make material changes to the way we collect or process your personal data, we will endeavour to notify you via the mobile number or email address associated with your account, or via a prominent notice on the jtween platform, at least seven days before the changes take effect.

The "Last Updated" date at the top of this Policy reflects the date of the most recent revision. Your continued use of the jtween platform after the effective date of any amendment constitutes your acceptance of the revised Policy. If you do not accept the revised Policy, you must close your account before the effective date of the change.

14. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way jtween processes your personal data, please contact our support team using the following details:

• Support Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 via the support widget on the jtween platform
• Response Time: Email queries are typically acknowledged within 2 hours (BST, UTC+6)

We take all privacy-related enquiries seriously and will respond to your request as promptly as possible. Where your concern relates to a suspected data breach or unauthorised access to your account, please mark your communication as urgent and our security team will prioritise your case.